Clearance, patterns, books, needles, crochet hooks and wound yarn are final sales.
Gift certificates, cards , credits and Sweet Rewards expire one year after issue date and are not returnable.
We offer a 90 - day return policy for store credit on all other items in new, saleable condition.
We accept returns on all new, full - priced , unwound yarn within 9 0 days of purchase as long as it is received back in saleable condition.
Return Policy Abuse
It is important to us to keep our return policy easy and generous so our customers c an feel comfortable buying yarn . Individual abuse of this policy will result in a loss of return privileges . Individuals will be warned before this action is taken.
We absolutely do not want to suspend any customer's return privileges and will not do so unless the abuse is excessive. Abuse includes m ore than 8 individual returns in a calendar year.
Individuals abusing the return policy will have their return privileges suspended. Once privileges are suspended, all sales for all items become final.